Complaints Policy

Our Commitment

We aim to provide a high standard of care and welcome feedback.

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How to Raise a Complaint

Complaints can be made:

• In person

• By email

• In writing

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What Happens Next

• Complaints are acknowledged within 5 working days

• A full response is usually provided within 20 working days

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Escalation

If you remain dissatisfied, you may escalate your concern to an appropriate professional or regulatory body, such as the HCPC.

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Last updated: 01/02/2026